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Sep 15, 20208 min read
Identify & Distinguish Between People and Substantive Negotiation Issues
Step Four in Negotiation Process is to identify and distinguish between “people” and "substance" issues. Each issue is managed differently
Sep 9, 20207 min read
Listening is the Key to Problem Solving
Hearing is not Listening. Effective listening builds trusting relationship. Effective listening is the key to efficient problem solving.
Sep 1, 20208 min read
Employment Law: What Great Potential for Mediation!
Workplace disputes and conflicts are replete with opportunities to effectively use dispute resolution processes and skills.
Aug 25, 202010 min read
Questioning Skills Essential for Effective Negotiation
Questioning skills are vital to the communication process. Effective negotiators need to ask more questions, have a purpose for each.
Aug 18, 20208 min read
Consensus: First Step-Define; Second Step-Seek and Achieve Agreement
The dispute resolution term of consensus is used much, often in a peacemaking fashion, but the definition is unclear. Is it unanimity?
Aug 11, 20206 min read
Effective Negotiators Distinguish Between Facts and Perspectives AND Values Both
Many people conflate facts and perspectives. Effective negotiators value both and distinguish between. They seek agreement on facts.
Aug 4, 20203 min read
Trust Must Be Earned; Trust is Fragile
Trust is a fragile, necessary component of any dispute resolution process. Trust starts with the you and your behaviors. Trust is earned.
Jul 28, 20204 min read
Be Likeable! Be Trustworthy! Then You Will be Persuasive.
I estimate that 95% of the time when people are trying to be persuasive, they are not. One reason, the persuader is not liked or trusted.
Jul 23, 20205 min read
Personality (D.O.P.E.): How Might This Affect Your Negotiation and Mediation Skills?
Have you examined your personality traits? How might they may impact on your communication and negotiation behaviors?
Jul 15, 20204 min read
Discussion Skills Vital For Mediators & Negotiators: And it's NOT EASY
It is often assumed that discussion skills, both participation and moderation are easy. Not the case. These skills need to be well honed to
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