Author Kurt Mortensen in his book Maximum Influence describes the Power Persuasion Law of Expectations. People perform to expectations.

Author Kurt Mortensen's Persuasion Law of Contrast is ubiquitous and effective. Comparing similarities of examples makes choosing easier.

Humor is a valuable, but risky tool in negotiation and conflict management processes. Use it carefully and wisely.

The Challenge Exercise is a step by step problem solving process that is most likely to result in resolution or at least, more ideas.

An effective negotiator is "nice" AND is goal oriented. Niceness creates excellent long and short term relationships. Nice means "civil."

A wise negotiator or problem solving realizes that compromise is an art. They realize that compromising is involved in all negotiations.

Commercials provide a great guide in how to use the Laws of Persuasion. They are well researched and tested.

Values often determine character. Most (80%) of values are not chosen. Many values may play a vital role in negotiation and mediation.

Empathy is vital for an effective negotiator. Empathy is walking in their shoes; putting your head on their shoulders for understanding.

Conflict is inevitable. Instead of avoiding such, it is better to manage it directly. Conflict can have positive consequences.